At ichiMei, each set is carefully prepared to ensure quality and hygiene. Please review our return and refund policy below before making a purchase.
1. Returns
Due to hygiene and safety reasons, we do not accept returns or exchanges once the product has been opened, worn, or used.
Returns are only accepted if:
- You received the wrong item, or
- The item arrived damaged or defective
In these cases, please contact us within 48 hours of delivery with clear photos or videos as proof.
2. Refunds
Once your issue is reviewed and approved, we will offer:
- A refund, or
- A replacement, depending on the situation and product availability
Refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
3. Non-Refundable Items
We do not offer refunds or returns for:
- Change of mind
- Incorrect size or color selection
- Normal wear and tear
- Items damaged due to improper use or application
Please note that slight variations in color may occur due to lighting or screen settings.
4. Limited Edition & Sale Items
All Limited Edition and sale items are final sale and are not eligible for return or refund unless they arrive damaged or incorrect.
5. How to Contact Us
If you experience any issues with your order, please reach out to us via our contact form or email us at ichimeibeauty@gmail.com.
We aim to respond within 24–48 hours.
